A first visit, start to finish

A warehouse worker arrives with a lifting injury to the lower back. At the front desk, Chiron's eligibility check finds the employer's carrier and its Medical Provider Network, and the worker's predesignation is already on file. The records the adjuster uploaded through a secure link have been read overnight; Chiron flags that one urgent-care note records the right side while the claim form says left.

The physician starts the recording after the worker gives verbal consent. When the visit ends, Chiron has drafted the history with page citations, filled the lumbar exam table, suggested ICD-10 codes with the words each one rests on, and checked the plan against MTUS/ACOEM. The physician corrects the side, adopts two of three treatments and signs. Chiron produces the narrative Doctor's First Report with Form 5021 attached, starts the reporting clock, prepares the RFA for physical therapy, lets the physician book the follow-up in one step, drafts the E/M charge for the physician to confirm, and gives the worker a summary in Spanish.